Top 10 things to look for in Video Remote Interpreting (VRI) technology
1. What happens to your VRI session when available bandwidth drops considerably at the interpreter or client location?
a. The video connection drops or the video image distorts.
b. The video automatically adjusts and varies the image resolution or frames per second to accommodate.
2. Can the client use a variety of common computing devices such as PCs, iPads or Android tablets?
3. No log in required at the client location – can the video interpreting design be as simple as just clicking on the language you want?
4. Can the client screen be branded and customized offering few or many different options?
a. Customer logo on the main screen?
b. Variable data input options
i. Billing code
iii. Health insurance
c. Unique routing choices (Male, Female, last interpreter I spoke with…)
5. Can the remote interpreters be client employees, outsource interpreters or any combination thereof?
6. Are standard reports available that provide the needed back up to bill a client or bill an insurance company?
7. Can VRI reporting data be integrated into other customer owned data records?
8. Can the VRI system offer its own routing capabilities (Video ACD) or be integrated with another routing engine such as telephone system ACD?
9. Can calls be recorded and be ready for immediate online access?
10. Have a sense of how flexible the video routing capabilitiesare by posing hypothetical questions such as:
a. Can the system rout through these 3 priorities?
i. Spanish only client interpreter
ii. Spanish and a second language client interpreter
iii. Outsource Spanish interpreter if no client interpreter is available