I have found that Hospital Administrators typically understand the value Video Remote Interpreting brings to their patients. It is typically an immediate connection like telephone interpretation but an experience that is much more like in person than over the telephone. However, hospitals are always under budget pressures so the question is often:
“How does Video Remote Interpreting save us money when compared to in person interpreting?”
Glad you asked. Here is the answer.
In person interpreters are typically charged in 2 hour minimum time blocks at approximately $35 per hour. (Rates vary by language and or geography.) Video Remote Interpretation (VRI) is typically charged by the minute at a much higher rate but with no minimum time.
The economy of using VRI for a portion of your interpretation needs is based on using less time than the 2 hour minimum for an in person interpretation. Following are a few typical examples of where video remote interpretation delivers a better service for less money!
A 15 minute need
Many times the actual need is only 15 minutes. However, the in person minimum is 2 hours.
Two hour minimum in person interpretation $35 X 2 =$ 70
15 minutes X $3 per minute = $45
A four hour hospital visit with a need for two 15 minute interpretation sessions.
There are situations where a patient is in the hospital for 4 hours or more but the need for actual interpretation is only two 15 minute periods during that time. With in person interpretation you must of course pay for the entire 4 hour period. With VRI you only pay for the time needed.
Four hour in person interpretation $35 X 4 = $140
15 minutes X 2 X $3 per minute = $90