Soltrite – Global HD Telepresence and Communications Service, is a technology solutions provider. Client Services is at the heart of what we do. Our understanding of our client’s business and technological requirement is behind our comprehensive product line and creative designs, which utilizes the industry’s best practices. We provide the best solution in Video technology powered by Vidyo, the largest selection of telecom carriers in the country, and knowledgeable consultants. Our professional services team will work with you to understand your unique business needs for Telepresence, IT, telecommunications, and Telephony equipment. With a combined experience of over 100 years between Soltrite and our partner carriers, we are able to reflect this in every solution while being cost effective.
Simply put, partnering with Soltrite will provide you with a comprehensive plan to best meet your technology business needs, robust yet flexible solutions with a single point of contact and accountabilty — all with unparalleled client services and your bottom line in mind
Soltrite is built on 3 major components:
Industry leading video chat/calling/conferencing technologySoltrite uses the best video conferencing technology in the market today that is designed to work over the internet connecting to common devices you already own over the everyday network you already use. Our core business partner here is Vidyo. We don’t have to invent or do research in the rapidly changing world of real time video communication. Vidyo does the heavy lifting regarding the core technology. We spend our time customizing unique solutions for our customers.
CustomizationWe can customize the user experience. Instead of being locked into one user interface we can design an application specific to your needs. Examples such as:
- Request a video chat by selecting an interpreter that speaks a specific language.
- Enter a video call by simply turning on a pc or clicking a desktop Icon.
- Embed a video chat request inside another application, such as a Kiosk.
Routing and queuing – Video ACD, Video call center, Queue video chat, Kiosk video chatVideo chat/calling/conferencing up to now has almost always been based on the premise that you know who you are calling. Call another person specifically or call into some type of video bridge. The concept of call center oriented video has either been nonexistent or was prohibitively expensive and complicated to implement. Soltrite has solved this riddle and integrates sophisticated routing and queuing with a request for a video communication. These and many more applications are now possible:
- On demand Video Remote Interpreting.
- Video customer service from a Kiosk.
- Connect a selling expert to the customer standing at a digital sign.
- On demand access to a mental health professional from an emergency room or jail