Sometime in 2013 I predict there will be a product/service that is a combination of video remote interpreting and machine translation. First, lets define the terms and give examples of machine translation and remote interpreting. As a primer, I encourage reading this recent article by Barry Slaughter Olsen on technology in the world of interpretation. […]
View Post Medical Interpreting, Remote Interpreting, Video Conference, Video Conferencing Technology, Video Remote Interpreting, Vidyo, VRIThere are many reasons for recording video calls. Here are just a few: The video call is a meeting of some type and sometimes not everyone can make the meeting. This let’s those who could not attend see and hear what was discussed. The video call is being used for a very special purpose, perhaps […]
View Post Video Chat, Video Conference, Video Conferencing Systems, Video Conferencing TechnologyThe assumption is that agencies want to provide VRI. As I have said in previous posts, the basic business reason to provide VRI is that if you don’t—someone else will—and those VRI calls will likely reduce your in-person business. There are other reasons as well:
View Post Medical Interpreting, Remote Interpreting, Video Conference, Video Remote Interpreting, VRIWhy Video Remote Interpreting (VRI)? Different Approaches to VRI In this blog post we will cover two topics: Why VRI? The different approaches possible to provide VRI We will cover these topics first from the perspective of the organization that needs to provide interpretive services (e.g. hospital or government service), and then from the perspective […]
View Post Medical Interpreting, Video Conference, Video Conferencing Systems, Video Remote Interpreting, VRILong ago it was the norm for pretty much any telephone system, premise based or hosted, to offer some type of Automatic Call Distribution (ACD). Yes, the capabilities varied greatly but the basic function has been around for decades…. Call one telephone number and you automatically get routed to a particular person/agent who is prepared […]
View Post Video ACD, Video Call Center, Video Chat, Video Conference, Video Kiosk, Video Remote Interpreting